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Support FAQs
Common questions and technical solutions.
How long do withdrawals take?
Withdrawals are processed through standard network confirmations. Depending on network congestion, processing times can vary from 5 minutes to 24 hours. Large withdrawals may require manual KYC verification by our review team.
Is my data secure?
Yes. We utilize bank-grade encryption algorithms and cold-storage practices for the vast majority of user funds, ensuring unparalleled protection against malicious actors.
How do I verify my account?
Account verification happens dynamically as you trade. If manual action is required, our administration team will contact you securely via your registered email or through our internal support portal.
Why did my trade fail?
Trades can fail due to extreme market volatility, insufficient margin, or API execution timeouts. If you believe an error occurred, please open a support ticket immediately.